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Frequently Asked Questions

Orders

What are your standard operating hours and procedures?

How long is your reservation period?

Do you have a physical store?

Payment

What modes of payment do you accept?

What currencies do you accept?

Shipping & Delivery

Philippines - What are the corresponding transit times and fees?

International - What are the corresponding transit times and fees?

Returns, Refunds, & Exchanges

Do you allow returns, refunds, and/or exchanges?

My order has been paid for but I would like to cancel shipment and request for a refund.