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Frequently Asked Questions

Orders

What are your operating hours?

How long will it take for you to process my order?

How long is your reservation period?

Can I cancel my order?

I want to fit before I order. Do you have a physical store?

Payment

What modes of payment do you accept?

Is it safe for me to pay with my credit/debit card?

What currencies do you accept?

Shipping & Delivery

What is your dispatch schedule?

Philippines - Who is your courier and what are the corresponding transit times and fees?

International - Who is your courier and what are the corresponding transit times and fees?

Will I be provided with a tracking number and regular updates on my package's status?

Returns, Refunds, & Exchanges

Do you allow returns, refunds, and/or exchanges?

Partnerships

I'm a model/artist/photographer and I want to work with you!

Are you open to collaborating with other brands?